{"xsrfToken":"02442a0cfc16f4a103a5d0a1ece9be752d6cf45f_lout","branding":{"id":"6","key":"sup","name":"Fédération Photographique de France - Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#003875","headerLinkHoverBGColor":"#003875","headerBadgeColor":"#003875"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e2986559-9260-4595-a065-e8332596aaae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyODQ1YmY3OS02MzVlLTRlMDctOWQ1My1iZjhiMTZmMjVjNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUyOTg2NTU5LTkyNjAtNDU5NS1hMDY1LWU4MzMyNTk2YWFhZSI6WyJyZWFkIl19LCJleHAiOjE3NDY3OTk0NjEsIm5iZiI6MTc0Njc5ODg2MX0.UFV-XVkn7JekXNZcHeGIEBk75Th34qBLkYmtVMcDFzg&client=2845bf79-635e-4e07-9d53-bf8b16f25c4d&mode=fit","logoId":"e2986559-9260-4595-a065-e8332596aaae","isLogoAvailable":true,"helpCenterTitle":"Bienvenue dans le Centre de support","sharedPortalName":"Centre de support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fr-FR":{"helpCenterTitle":"Bienvenue dans le Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"sup","projectId":10006,"serviceDeskId":6,"name":"Fédération Photographique de France - Support","description":"<p>Bienvenue ! Vous pouvez soumettre une demande au support technique à l'aide des options proposées.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"85","name":"Autres questions","descriptionHtml":"","callToAction":"Autres questions","introHtml":"<p>Vous ne trouvez pas ce que vous recherchez ? Sélectionnez cette option et nous vous apporterons notre aide.</p>","icon":10549,"iconUrl":"https://federation-photo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[30],"key":""},{"id":"83","name":"Questions administratives","descriptionHtml":"","callToAction":"Questions administratives","introHtml":"<p>Sélectionnez celui-ci si vous avez des questions administratives (facturation, cartes, etc.)</p>","icon":10536,"iconUrl":"https://federation-photo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[30],"key":""},{"id":"87","name":"Signaler un dysfonctionnement","descriptionHtml":"<p>Merci de bien vouloir nous donner le maximum d'informations sur le problème que vous rencontrez (UR, identifiant, nom de la compétition, etc.). Il est difficile de vous répondre rapidement sans un minimum de précisions.</p>","callToAction":"Signaler un dysfonctionnement","introHtml":"<p>Parlez-nous des problèmes que vous rencontrez.</p>","icon":10545,"iconUrl":"https://federation-photo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[30],"key":""},{"id":"89","name":"Suggérer une amélioration","descriptionHtml":"","callToAction":"Suggérer une amélioration","introHtml":"<p>Vous voyez quelque part des pistes d'améliorations ? Nous sommes à votre écoute.</p>","icon":10539,"iconUrl":"https://federation-photo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[30],"key":""},{"id":"88","name":"Suggérer une nouvelle fonctionnalité","descriptionHtml":"","callToAction":"Suggérer une nouvelle fonctionnalité","introHtml":"<p>Suggérez-nous votre idée pour une nouvelle fonctionnalité.</p>","icon":10535,"iconUrl":"https://federation-photo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[30],"key":""},{"id":"82","name":"Support technique","descriptionHtml":"<p>Merci de bien vouloir nous donner le maximum d'informations sur le problème que vous rencontrez (UR, identifiant, nom de la compétition, etc.). Il est difficile de vous répondre rapidement sans un minimum de précisions.</p>","callToAction":"Support technique","introHtml":"<p>Vous avez besoin d'aide pour utiliser l'un de nos outils ? Sélectionnez cet élément pour demander de l'assistance.</p>","icon":10520,"iconUrl":"https://federation-photo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[30],"key":""},{"id":"86","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"<p>Demande reçue de la part de votre canal dassistance de messagerie.</p>","icon":10527,"iconUrl":"https://federation-photo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"84","name":"Questions de test produit","descriptionHtml":"","callToAction":"Questions de test produit","introHtml":"<p>Vous êtes en train d'essayer notre produit et vous avez besoin de plus d'informations ? Sélectionnez cet élément et nous serons ravis de répondre à vos questions.</p>","icon":10541,"iconUrl":"https://federation-photo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":30,"name":"Général"}],"orderMapping":{"30":[82,83,85,87,88,89]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"82a3ad31-b0b1-3722-9fb8-96c44d515762","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":6,"kbLinkDomainURLs":["https://federation-photo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyODQ1YmY3OS02MzVlLTRlMDctOWQ1My1iZjhiMTZmMjVjNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4MDAwNjEsIm5iZiI6MTc0Njc5ODg2MX0.QMwyj4Lr0Usi3VtkGwvaPAPxIdroDV27Y7Vscr_LJuw","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"2845bf79-635e-4e07-9d53-bf8b16f25c4d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":82,"projectId":10006,"form":{"name":"Support technique","descriptionHtml":"<p>Merci de bien vouloir nous donner le maximum d'informations sur le problème que vous rencontrez (UR, identifiant, nom de la compétition, etc.). Il est difficile de vous répondre rapidement sans un minimum de précisions.</p>","callToAction":"Support technique","intro":"<p>Vous avez besoin d'aide pour utiliser l'un de nos outils ? Sélectionnez cet élément pour demander de l'assistance.</p>","instructions":"<p>Merci de bien vouloir nous donner le maximum d'informations sur le problème que vous rencontrez (UR, identifiant, nom de la compétition, etc.). Il est difficile de vous répondre rapidement sans un minimum de précisions.</p>","icon":10520,"iconUrl":"https://federation-photo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par e-mail à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10065","fieldConfigId":"10173","label":"Nom & Prénom","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Outil concerné","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10082","label":"Base en ligne / Espace adhérent","selected":false,"children":[]},{"value":"10084","label":"Coloc / Gestion locale des compétitions","selected":false,"children":[]},{"value":"10083","label":"Copain / Site des compétitions","selected":false,"children":[]},{"value":"10081","label":"Site Web","selected":false,"children":[]},{"value":"10085","label":"Site Web des Unions Régionales","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"De quoi avez-vous besoin ? Soyez aussi spécifique que possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10066","fieldConfigId":"10174","label":"Système d'exploitation","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"Windows 10","selected":false,"children":[]},{"value":"10111","label":"Windows 11","selected":false,"children":[]},{"value":"10112","label":"MacOS","selected":false,"children":[]},{"value":"10113","label":"Linux","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10067","fieldConfigId":"10175","label":"Navigateur","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10114","label":"Chrome","selected":false,"children":[]},{"value":"10115","label":"Edge","selected":false,"children":[]},{"value":"10116","label":"Firefox","selected":false,"children":[]},{"value":"10117","label":"Opera","selected":false,"children":[]},{"value":"10118","label":"Safari","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Joindre tous les fichiers pertinents","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/82","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/82","calendarParams":{"firstDay":1,"date":"2025-05-09T15:54:21+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"82a3ad31-b0b1-3722-9fb8-96c44d515762","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":6,"kbLinkDomainURLs":["https://federation-photo.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyODQ1YmY3OS02MzVlLTRlMDctOWQ1My1iZjhiMTZmMjVjNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4MDAwNjEsIm5iZiI6MTc0Njc5ODg2MX0.QMwyj4Lr0Usi3VtkGwvaPAPxIdroDV27Y7Vscr_LJuw","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"2845bf79-635e-4e07-9d53-bf8b16f25c4d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}